Shipping Policy
At GoTute, we aim to deliver your books and stationery quickly, safely, and affordably. Please read our shipping guidelines below:
1. Order Processing
- All confirmed orders are processed within 1–2 business days (excluding weekends and public holidays).
- Once shipped, you will receive a tracking ID and courier details via email/SMS.
2. Shipping Coverage
- We currently ship across all major locations in India.
- For remote areas, delivery timelines may be slightly longer depending on courier availability.
3. Delivery Timelines
- Standard Delivery: 5–7 business days (metros & tier-1 cities).
- Extended Delivery: 7–10 business days (tier-2/tier-3 cities, remote locations).
- Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen events.
4. Shipping Charges
- Free shipping on orders above ₹999.
- For orders below ₹999, a flat shipping fee of ₹60 will be applicable.
5. Order Tracking
- Customers can track their orders using the tracking link provided.
- If tracking information is not updated within 48 hours, please contact our support team.
6. Damaged or Missing Items
- If your package arrives damaged, please take photographs and contact us within 48 hours of delivery at wecare@gotute.com.
- Missing or incorrect items will be replaced or refunded after verification.
7. International Shipping (Optional)
Currently, we do not offer international shipping.
Need Help?
Contact our support team at wecare@gotute.com