Cancellation & Refund Policy

1. Cancellation by Students

• Advance Notice Required:

Classes must be cancelled at least 72 hours (3 days) before the scheduled session.

• Eligible Refund:

• If cancelled 72 hours or more in advance, you will receive a full refund or a reschedule credit (as per your choice).
• If cancelled within 72 hours of the scheduled class, no refund will be provided.

• No-Show Policy:

If a student does not attend a session without prior cancellation, the session will be considered as consumed and no refund or reschedule will be issued.

2. Cancellation by Tutors

If a tutor cancels a session, students will receive either:

• A full refund, or
• An option to reschedule the class at a convenient time.

3. Technical Issues / Emergencies

• In case of technical issues on the tutor's end, the session will be rescheduled at no extra cost.
• In case of genuine emergencies (medical, natural calamities, etc.), GoTute reserves the right to review and process refunds on a case-by-case basis.

4. Refund Process

Refunds, if applicable, will be processed within 7–10 business days to the original payment method.

5. Dispute Resolution

• Any concerns regarding cancellations or refunds can be raised with GoTute's support team at wecare@gotute.com.
• GoTute's decision on disputes will be final.